Privacy Policy

Last updated: February 06, 2025

This Privacy Policy describes how RespondersFirst (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our website respondersfirst.ca (the “Website”). Please read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

We may collect the following types of information from you:

Personal Information

  • Contact Information: such as your name, email address, phone number, and postal address when you voluntarily provide it to us, for example, when you contact us through the contact form or subscribe to our newsletter.
  • Account Information: If you create an account on our Website, we may collect your username, password, and other registration details.

Usage Data

  • Log Data: Information that your browser automatically sends whenever you visit our Website. This Log Data may include your computer’s Internet Protocol address (“IP address”), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
  • Cookies: We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
  • Analytics Data: We may use third-party analytics tools, such as Google Analytics, to collect and analyze information about your use of the Website. This helps us understand user behavior and improve our Website.

How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide and Maintain our Website: To ensure our Website functions properly and to improve its performance.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you updates, newsletters, marketing communications, and other information that may be of interest to you. You may opt-out of receiving marketing communications from us at any time.
  • To Personalize User Experience: To understand how you use our Website and to personalize your experience.
  • To Improve our Website: To analyze Website usage and trends, and to develop new features and functionality.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We work third-party clinics and individuals to facilitate our Website, provide services on our behalf, perform Website-related services, or assist us in analyzing how our Website is used. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Security of Your Information

The security of your personal information is important to us. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to have inaccurate or incomplete personal information corrected.
  • Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Objection to Processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Opt-out of Marketing Communications: You have the right to opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the contact information provided below.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: